Terms of Purchase
General Information
These Terms of Purchase explain the conditions that apply when you place an order with STELVINA.
By purchasing from our website, you agree to these terms.
Orders
When placing an order, you agree to provide accurate and complete information.
We reserve the right to cancel or refuse orders due to:
- Incorrect information
- Payment issues
- Product availability limitations
- Suspected fraudulent activity
If an order is canceled, any eligible payment will be refunded.
Payment
Payment must be completed before an order can be processed.
STELVINA accepts secure payment methods available during checkout.
All transactions are processed through trusted payment providers.
Product Information
We make every effort to ensure that product descriptions, images, and details are accurate.
Due to the natural characteristics of ceramic and porcelain products, slight variations in color, texture, or finish may occur.
These variations are part of the unique nature of each product.
Pricing and Availability
Product prices and availability may change without prior notice.
If an error affects your order, we will contact you and provide an appropriate solution.
Shipping and Returns
Orders are processed and shipped according to our Shipping Policy.
For returns or refunds, please refer to our Return Policy.
Contact Us
If you have any questions regarding these Terms of Purchase, please contact us:
Email:
support@stelvina.com
Business Information
Brand Name:
STELVINA
Operated by:
YUET TUNG CHINA WORKS
Business Address:
3/F, Kowloon Bay Industrial Centre, Unit 1-3,
15 Wang Hoi Rd, Kowloon Bay, Kowloon,
Hong Kong