Return Policy

Return Eligibility

We want customers to feel confident when shopping with STELVINA.

If there is any issue with your order, please contact our customer service team before returning any item so we can review the situation and provide assistance.

You may request a return within 30 days after receiving your order.

Items should be unused, in their original condition, and returned with original packaging where applicable.

We may request order information and photos to review your request.

Damaged or Incorrect Items

If an item arrives damaged, defective, or incorrect, please contact us with your order details and clear photos of the item and packaging.

We will review the information and work with you to provide an appropriate solution.

Refunds

If a refund is approved, it will be issued to the original payment method.

Processing times may vary depending on your payment provider.

Shipping, handling, or other charges may not be refundable where applicable.

Exclusions

Some items may not be eligible for return due to their condition, use, customization, or other applicable limitations.

Any restrictions will be explained during the return review process.

Contact Us Before Returning

Please do not send items back before receiving return instructions from our customer service team.

For return assistance, contact:

Email:
support@stelvina.com

Business Information

Brand Name:
STELVINA

Operated by:
YUET TUNG CHINA WORKS

Business Address:
3/F, Kowloon Bay Industrial Centre, Unit 1-3,
15 Wang Hoi Rd, Kowloon Bay, Kowloon,
Hong Kong