FAQ

Find answers to common questions about STELVINA products, orders, shipping, and customer support.

If you have any questions that are not answered below, please contact our customer service team.

About STELVINA

What is STELVINA?

STELVINA is a premium teaware brand offering elegant porcelain tea cups, teapots, saucers, and tableware collections inspired by timeless tea traditions.

What products does STELVINA offer?

STELVINA offers carefully selected teaware collections, including:

  • Porcelain tea cups
  • Tea sets
  • Teapots
  • Saucers
  • Tableware accessories

Our products are designed for everyday tea moments, afternoon tea, and special occasions.

Who operates STELVINA?

STELVINA is operated by:

YUET TUNG CHINA WORKS

YUET TUNG CHINA WORKS specializes in ceramic and fine china products and supports the development and production of STELVINA teaware collections.

Orders

How can I place an order?

You can place an order directly through our website.

Select your preferred product, add it to your cart, and complete checkout using your preferred payment method.

Can I change or cancel my order?

If you need to update or cancel an order, please contact us as soon as possible.

Once an order has entered the shipping process, changes or cancellations may not be possible.

How will I know if my order has been confirmed?

After completing your purchase, you will receive an order confirmation email with your order details.

If you do not receive your confirmation email, please contact our support team.

Shipping

How long does shipping take?

Orders are usually processed within:

1-3 business days

Estimated delivery times vary depending on your location.

For detailed information, please visit our Shipping Policy.

Do you provide tracking information?

Yes.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please allow 24-72 hours for tracking updates to become available.

Can I update my shipping address?

Please contact us as soon as possible if you need to update your shipping address.

We cannot guarantee changes after the order has been processed.

Products

Are STELVINA products suitable for everyday use?

Yes.

Our teaware products are designed for everyday tea enjoyment when handled according to care instructions.

Why may my product look slightly different from the pictures?

Due to the natural characteristics of ceramic and porcelain materials, slight variations in color, texture, or finish may occur.

These differences are part of the unique character of each piece.

How should I care for my STELVINA teaware?

To maintain the quality of your products:

  • Handle with care
  • Avoid sudden temperature changes
  • Follow product-specific care instructions
  • Clean appropriately after use

Returns & Refunds

What is your return policy?

We accept return requests within 30 days after receiving your order.

Items must be unused, in original condition, and include original packaging where applicable.

For more details, please visit our Return Policy.

What if my item arrives damaged?

If your item arrives damaged or incorrect, please contact us with:

  • Order number
  • Photos of the product
  • Description of the issue

Our team will review your request and provide assistance.

Contact Us

How can I contact STELVINA?

For questions about products, orders, shipping, or returns, please contact:

Email:
support@stelvina.com

We usually respond within 1-2 business days.

Business Information

Brand Name:
STELVINA

Operated by:
YUET TUNG CHINA WORKS

Business Address:
3/F, Kowloon Bay Industrial Centre, Unit 1-3,
15 Wang Hoi Rd, Kowloon Bay, Kowloon,
Hong Kong